At Chestnut Travel, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and store it.
1. Information We Collect
When you interact with us (booking a tour, filling out a form, or contacting our team), we may collect:
- Full name
- Email address
- Phone number
- Nationality and passport details (only when required for bookings or permits)
- Emergency contact information
- Any other information you choose to share with us for trip arrangements
We only collect information that is necessary to provide you with a safe, smooth, and enjoyable adventure.
2. How We Use Your Information
Your data is used strictly for:
- Processing bookings and tour arrangements
- Communicating trip details and updates
- Ensuring your safety during the adventure
- Meeting legal or local authority requirements (when applicable)
- Improving our services and customer experience
We never use your data for unrelated purposes.
3. Data Sharing
We do not sell, trade, or rent your personal information.
Your data may only be shared with:
- Trusted partners (guides, accommodations, transport providers) strictly for trip operation
- Local authorities when legally required
All partners are expected to handle your information responsibly and securely.
4. Data Storage & Security
We take appropriate technical and organizational measures to protect your data against:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
Your information is stored securely and only accessible by authorized team members.
5. Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections if information is inaccurate
- Request deletion of your data (where legally possible)
- Withdraw consent for data usage
Just reach out to us — we’re happy to help.
6. Policy Updates
This policy may be updated from time to time to reflect changes in our operations or legal requirements. Any updates will be posted on our website.
7. Contact Us
If you have any questions about this policy or how your data is handled, feel free to contact us directly.
We believe trust is the foundation of every great adventure.