1. In case of cancellation due to Chestnut Travel
If Chestnut Travel is unable to organize the tour, it must immediately notify the client and refund the total money paid by the customer within three days of the tour’s cancellation. Payment can be made via bank transfer or wire transfer through Paypal.
2. In case of cancellation due to Customer
If you cancel your trip immediately after purchasing a tour for reasons such as illness or VISA denial, you should show necessary documentation and submit an email or letter with relevant material to Chestnut Travel as soon as possible. The negotiation process will attempt to return as much of the tour purchase as possible, and Chestnut Travel will go through all the steps to transfer the tour if other customers have a need to minimize the cost of Cancellation.
If the customer cancels the tour, the following cancellation fees will apply:
- 30 to 7 days before departure: charge 30% of the total tour value
- From 7 to 2 days before departure: charge 50% of the total tour value
- Within 48 hours before departure or no notice: non-refundable